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How to Be Accessible to Your Clients and Staff

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On today’s show, we talk about how to be approachable in the spa business. This industry more than any other you really have to be available emotionally for clients. Accessibility is so important for growing your business. We are trusted with our clients to make good recommendations. Some clients you may be more accessible to…

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How to Set the Customer Service Tone at Your Day Spa

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On Today’s Episode: Ramona and Lynn talk about customer service today! Lynn has a brand new customer service crush with her Frontier Rep. It doesn’t matter if you a huge spa or single person, customer service matters – a lot! You as the business owner have to set the tone for customer service for your…

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How we sold $25,000 worth of massages in four days using Email

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On today’s Spapreneur podcast: Lynn celebrated her birthday and decided to eat birthday cake while recording this episode. How we’re becoming a “grown up” with a new website and app for our clients. So we needed to raise money – and boy did we! Topics Covered: 4 or more membership system The thoughts of free…

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Making Your Spa a Place Where People Want To Work

On today’s show: How to listen to your staff members so you can create an environment that serves the clients and the therapists well. Take the time to listen to your staff when they have concerns and questions about your business. Topics: Not everyone deals with changes well Know the personalities of all the people…

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Mo Front Desk Mo Drama

front desk

On Today’s Show: More adventures in front desk land – because sometimes we don’t get it right. You don’t understand multitasking until you’ve run our front desk – which is why we put a lot of value on who we hire for the position and who we don’t. Listen and learn from our latest front…

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