5 Hacks for Filling Appointment Books

An empty appointment book is the saddest thing in spa-land. Seriously name one other thing that is worst than an empty appointment book? Exactly – nothing. The empty appointment book is a sign of a day spa that isn’t working – that isn’t functioning at its prime level. And I promise it’s entirely preventable with…

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Why 1-Star Reviews Are Great For Your Day Spa

Here is a fun fact I love to shout whenever possible. At my day spa, we lovingly embrace a one-star review. We almost celebrate it, because it is like a unicorn, it hardly ever happens. Our service is that good that we rarely get them so when they happen it’s either a: Teaching moment because…

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