The right language will get your clients back

Listen to this episode

On today’s episode, we’re talking about the language we use in our business. You can’t be wishy-washy when it comes to wanting something from clients. You don’t want to sell to your clients, but your clients have needs. When you have the knowledge to provide them relief, why would you be so selfish to not give them what the client needs?

Topics Covered

  • Real life example of advice from the podcast  
  • When you do something long enough it becomes a habit
  • People come to you to feel better
  • It’s an ethical violation when you don’t invite the client back to see you
  • Don’t make up a problem
  • The steps for rebooking
  • The mommy tone
  • BE firm
  • Fight Imposter Syndrome
  • Make your bed
  • Know you know your shit – don’t be afraid to show that off
  • Give your clients permission

Resources Mentioned

About the author, Ramona

Ramona Rice is a professional content marketer who specializes in appointment-based businesses. She is a podcaster with We Should Not Be Friends, Spapreneur, and the award-winning Sports Gal Pal Podcast. She lives in Virginia with her tiny humans.

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