The Subtle Ways Clients Take Control

control
Listen to this episode

*** We recorded an episode 40 but somehow in the technology it got lost. So you’re not going crazy, it’s really not there. Enjoy this week’s episode***

On today’s episode, we talk about how some clients control the room in ways outside of sexual abuse. Lots of different ways clients try to take control of the service in a way that is detrimental to their service and your business. Or what happens when you do a service that the client doesn’t really want?

Where is the line between great customer service vs necessary care? We talk about this topic on this week’s podcast. Control is a subtle thing at times – once again who needs to have control of the room? You do most of the time

Topics Covered

  • Everyone deserves a Dupa
  • What happens when the client won’t listen in the room
  • Another reason to have them give you a massage and then give them a massage
  • Taking too much control of the room
  • Sneaky ways clients control the room
  • Asking client’s permission
  • Client’s want services you just can’t do
  • Build a referral network
  • Why are you uncomfortable with this?
  • Educating the client vs control the room
  • When you can ignore client request
  • Use your frequently asked questions section on your website
  • Stories about client control that is beyond the “winnie¬†wackers”
  • Remember it’s your room – take control back
  • Know your values and boundaries

Resources Mentioned

About the author, Ramona

Ramona Rice is a professional content marketer who specializes in appointment-based businesses. She is a podcaster with We Should Not Be Friends, Spapreneur, and the award-winning Sports Gal Pal Podcast. She lives in Virginia with her tiny humans.

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