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Dealing with Death and Clients

Death
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On this week’s episode, we cover a very personal situation with clients, when a client faces death. When you’re in this business long enough you will deal with clients facing death themselves or within their circle. How you can support the client and the client’s family during this time will matter. We give our own perspective on this issue. What are the boundaries and the ethics you need to handle this situation?

Topics Covered

  • Life moves too fast
  • Maggie is in the hospital
  • Sometimes no matter what you do, you can’t give relief
  • Don’t be afraid to say the word death
  • Remember what is beyond your scope
  • How are you doing today
  • Don’t pretend your emotions aren’t involved
  • Rally the troops during the event
  • Rally the troops after
  • Dealing with death and your staff
  • Know your scope
  • Know when you can’t fix it anymore
  • Today is important

Resources Mentioned

About the author, Ramona

Ramona Rice is a professional content marketer who specializes in appointment-based businesses. She is a podcaster with We Should Not Be Friends, Spapreneur, and the award-winning Sports Gal Pal Podcast. She lives in Virginia with her tiny humans.

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