How to Handle Clients When They Lose Their Minds

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On today’s episode, we’re dealing with crazy clients. You know them, the ones that are high maintenance clients that you dread coming in. Find out ways to take control these clients or send them to the door. How to avoid unreasonable accommodations and avoid the abuse.

Topics Mentioned

  • More May Massacre – we know you’re tired of it too
  • Standup to your clients – don’t take the abuse
  • BBG spray
  • Sometimes you need to shut it down
  • Make decisions without emotions
  • Know the tone of your voice to get the clients on your side
  • Back your staff up
  • Business mode vs practitioner¬†mode
  • Understand who the gatekeepers are and treat them well

Resources Mentioned


About the author, Ramona

Ramona Rice is a professional content marketer who specializes in appointment-based businesses. She is a podcaster with We Should Not Be Friends, Spapreneur, and the award-winning Sports Gal Pal Podcast. She lives in Virginia with her tiny humans.

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