How to Set the Customer Service Tone at Your Day Spa

customer service
Listen to this episode

On Today’s Episode:

Ramona and Lynn talk about customer service today! Lynn has a brand new customer service crush with her Frontier Rep. It doesn’t matter if you a huge spa or single person, customer service matters – a lot! You as the business owner have to set the tone for customer service for your day spa. We talk about several stories and tips to help you set the tone for customer service.

Topics Covered:

Local Banks are Awesome

What happens when Clients Won’t Go To Another Therapist

When to Raise Prices

You can’t be monogamous with your clients

Sometimes the best customer service you can provide is to say no

Lynn’s Customer Service Crush

Find those moments where you can go above the expectation

Resources Mentioned:


Podcast Websites

Amber Dugger

Customer is Never Right

Belle Ame! (Life’s a Beach, seriously y’all!)

Frontier – ask for Jason MartinĀ 

Spapreneur Coaching

About the author, Ramona

Ramona Rice is a professional content marketer who specializes in appointment-based businesses. She is a podcaster with We Should Not Be Friends, Spapreneur, and the award-winning Sports Gal Pal Podcast. She lives in Virginia with her tiny humans.

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