On this episode of the podcast we’re talking about a hot topic directly from our Spapreneur Community – how to fire a client! It all depends on the situation really. Sometimes it means you have to have a difficult discussion. Having the skills to handle this particular situation is when you know you’ve become an amazing owner.
- Is now the time to fire the client?
- The clients suck the air out of the room
- Build into the time if they are late but you love them – and charge them for it
- When the client causes so much drama
- Don’t justify yourself when enforcing your policies
- Your clients think in terms of 9-5
- Become unavailable and remain unavailable
- Make your clients behave throughout the business
- It’s okay to fire the clients over the phone or through email
- Recharge yourself