How to Keep Team Members

Team members
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On today’s episode, Lynn and Ramona break down how they have kept their DeStress Express team over the years. They don’t have a lot of turnover in staff which is rare for day spas so how do Ramona and Lynn keep their staff? If you’re having problems keeping a staff it might be you. Your attitude towards your staff can be the difference between building a great team or having a to always look for new people.

Topics Mentioned

  • Ramona is cranky and not a morning person
  • “How long have your people been with you?”
  • Maybe it’s you
  • Ramona’s time managing Bath & Body Works
  • Find where your team’s talents are and start there
  • My way or the highway
  • Set them up to win
  • Value your team members
  • Easy onboarding process
  • Give them a part of the decision-making process
  • Instant no on non-negotiables
  • Get your ego out of the way
  • Have an exit interview
  • Look at the data
  • Mommy them
  • Provide personal and professional development
  • Treat them like a valued member of the team
  • Human beings like to be in communities
  • Be a monarch, not a dictator
  • You don’t have to inspire them to work on a body but you do have to inspire them to work for you
  • Remember you can’t be their therapist  

Resources Mentioned

About the author, Ramona

Ramona Rice is a professional content marketer who specializes in appointment-based businesses. She is a podcaster with We Should Not Be Friends, Spapreneur, and the award-winning Sports Gal Pal Podcast. She lives in Virginia with her tiny humans.

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