Managing Client Expectations

client expectations
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The Spapreneurs are back and have lots of great stories and tips for managing client expectations!

Topics:

  • Where Lynn and Ramona went during February
  • What happens when clients expect one thing, and you deliver┬ásomething else
  • What your website is showing what the client is going to expect
  • Setting up protocols and how to follow them
  • Why work tickets matter
  • Going over the steps of what is going to happen in the treatment room – to manage the client expectations
  • Even with independent contractors you can still suggest expectations
  • Why you can’t assume your front desk is going to handle managing client expectations
  • How setting client expectations can get them rebooked

managing client expectations

 

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About the author, Ramona

Ramona Rice is a professional content marketer who specializes in appointment-based businesses. She is a podcaster with We Should Not Be Friends, Spapreneur, and the award-winning Sports Gal Pal Podcast. She lives in Virginia with her tiny humans.

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