Mo Front Desk Mo Drama

front desk
Listen to this episode

On Today’s Show:

More adventures in front desk land – because sometimes we don’t get it right. You don’t understand multitasking until you’ve run our front desk – which is why we put a lot of value on who we hire for the position and who we don’t. Listen and learn from our latest front desk drama.


  • Why you want the front desk staff emotionally involved in your spa
  • When you think you found the right person – but not quite
  • Sometimes training involves energy
  • Just because you’ve worked in the back rooms doesn’t mean you’re good at the front desk
  • “You’re going to screw up – just don’t F*** with the money”
  • Conflict resolution a la Ramona
  • We do not have temper tantrums in front of clients – unless it’s us
  • The cardinal sins of the front desk
  • When to back up your staff
  • Sometimes you get the hire wrong – be willing to get rid of them
  • Get support if it’s your first firing


About the author, Ramona

Ramona Rice is a professional content marketer who specializes in appointment-based businesses. She is a podcaster with We Should Not Be Friends, Spapreneur, and the award-winning Sports Gal Pal Podcast. She lives in Virginia with her tiny humans.

Leave a Comment