How to Respond to a Negative Review

negative reviews
Listen to this episode

On today’s episode, we use a real example of a negative review that we really didn’t earn. How you respond and build your online reputation can mean the difference between more clients or empty books. What are the things we need to take responsibility for and when is it a time to say you’ve done enough. Set your business boundaries correctly.

Topics Covered

  • A real-life case story from our spa
  • When do you take ownership of something goes wrong
  • The client is Never Right but the Expectations they Have Based on You Are
  • Every review you should respond to
  • How to circumvent their influence
  • Reviews and Testimonials are the lifelines¬†to new clients
  • Use honest feedback to get better at your business

Resources Mentioned


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About the author, Ramona

Ramona Rice is a professional content marketer who specializes in appointment-based businesses. She is a podcaster with We Should Not Be Friends, Spapreneur, and the award-winning Sports Gal Pal Podcast. She lives in Virginia with her tiny humans.

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